Chargeback guarantee
Lift Revenue, Minimize Risk
Chargeback guarantee
Turn ecommerce fraud prevention into a growth engine with guaranteed performance and instant decisions.
Join global category leaders eliminating friction with us
See our customers
Future-proof your business with guaranteed performance
Our performance guarantee, including full chargeback protection, allows you to sell to anyone, anywhere. Keep your costs in check and stay competitive and efficient with an automated, self-optimizing fraud management solution.
How Finish Line automated their fraud review
Remove friction and maximize lifetime value
Accurate fraud review reduces false positives and allows orders to ship sooner. From mobile to BOPIS, delight your customers with instant approvals and smooth shopping experiences.
How Lastminute.com reduced friction & lifted sales
Don’t let fraud hold you back from global expansion
Our platform scales to meet your needs. Partner with us to free your team from manual work and approve more good orders across markets and payment methods, from ACH and open invoices to digital wallets.
Explainable AI, not a blackbox solution
We provide context for every decision and empower your support and fraud team with dedicated tools. Use our Control Center to track performance or dive into the data to analyze fraud and payment trends.
Maximize conversions by boosting auth rates
Influence authorization rates by reducing fraud and closing the authorization data gap through direct collaboration between you and banks and issuers, like Capital One.
See how Lorna Jane improved its authorization rate
Riskified is our partner, our online anti-fraud tool, which guarantees chargeback fraud reason when it occurs. It has been important as the tool has calibrated itself over time, increasing approval and reducing risks.
The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee.
Riskified is a good option if you are an eCommerce. It facilitates the verification of fraudulent orders, offers visibility to the history of rejected orders, and facilitates detection and cancellation before orders are processed. It is also compatible with various e-commerce platforms such as Magento Commerce and PrestaShop, as well as PayPal, Stripe, and Deco, excellent payment solutions.
A truly holistic fraud management solution
Automate disputes
Dispute Resolve automatically collects compelling evidence and manages chargeback disputes on your behalf. Provided at no additional cost, this service deters friendly fraud and allows you to cut operational costs, while driving higher accuracy at checkout.
Verify borderline orders
Recover’s customer-centric flows are designed to verify borderline orders, reducing false declines and lifting the load from your call centers. Included as part of Chargeback Guarantee, Recover gives you more insight into and control over final order decisions.
How does Chargeback Guarantee work?
The most accurate decisions in real-time
Our machine-learning models analyze hundreds of features per transaction, generating accurate ‘approve’ or ‘decline’ decisions. We can provide sub-second responses to meet your needs.
A network with extensive breadth & depth
With nearly a decade of Chargeback Guarantee decisions under our belt, every decision draws on over a billion prior transactions processed for global ecommerce leaders across industries.
Aligned incentives ensure strong ROI
Pay only for approved orders that generate revenue. We guarantee approval rates and cover any chargebacks. This model drives our commitment to continuously reducing false declines and always staying ahead of fraudsters.
Head of Ecommerce Risk Management
Anyone can say they’re managing fraud by over-declining, but at what cost? You will probably decline most of the fraudulent orders and your chargeback rate will be very low, but you’re losing good customers and revenue. Finding the balance is critical.
70%
Decrease in chargebacks
Read Finish Line case study
Sr. Manager, Fraud Prevention
The benefits we’ve had since partnering with Riskified, I would say one of the biggest ones is just being able to get orders validated in milliseconds from the time they are being placed.
20%
Decrease in manually reviewed orders
Watch Rue Gilt Groupe case study
VP of Product
Riskified’s ability to provide a solution that scales to our growth objectives has proven to be incredibly valuable in helping to expand our business and bring on new customers.
1.5%
Increase in transaction success
Read Gametime case study
Senior Director of Fraud
With Riskified, we are more comfortable for example, to move into a new market, to move into a new vertical, to a new product that we do not necessarily have a lot of experience or a lot of historical data with.
ROI
“The fraud that does come in is covered by the liability shift.”
Watch Booking.com testimonial
Leader of Ecommerce Risk Management
We have reduced operational costs, have a holistic view of where our fraud is and more time to focus on increasing sales.
70%
Decrease in chargebacks
Read Finish Line case study
Stop losing legitimate shoppers to fear of fraud
Speak with a product expert about how to boost fraud management performance, lift sales, and cut costs.
Let’s explore how Riskified can work for you
