Rue Gilt Groupe Enhances Customer Experiences with Riskified
See how Riskified works with Rue Gilt Groupe to enable seamless order fulfillment during peak seasons
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Meet Rue Gilt Groupe
Rue Gilt Groupe (RGG) is a leading off-price eCommerce portfolio company, connecting a loyal member base to premium luxury brands. While RGG already had a low chargeback rate, its rule-based system required continuous maintenance and monitoring. Manually reviewing 20% of its order volume caused fulfillment delays of 2-3 days during peak seasons.
Since working with Riskified, RGG has not only improved its low chargeback rate but has also seen a substantial lift in approval rates. And with automatic decisions, orders are processed within seconds, enhancing their customer experience and ultimately, their lifetime value.
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Sr. Manager, Fraud Prevention at Rue Gilt Groupe
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