StockX secures global ecommerce growth with Riskified

Global Expansion Retail

The Challenge

StockX, a leading global marketplace for sneakers, apparel, and collectibles, uses a data-driven approach to meet the demands of its fashion-forward buyers and sellers. As StockX expanded its marketplace, they needed to maintain the seamless, secure experience their customers expected, while managing the complexity of fraud prevention and chargebacks.

Mark Porteous

Senior Director, Safety & Trust, StockX

Since working with Riskified they’ve really been a true partner in helping us deliver and develop customized solutions for StockX’s needs.

The Test

To solve for this, StockX tested multiple fraud vendors over a 60-day period, hoping to find the best combination of highest approval rates, low chargeback rates, and meeting latency and uptime requirements. The results showcased the accuracy and reliability of Riskified’s platform, leading StockX to trust Riskified with the majority of their volume.

Opting for a split volume approach initially, StockX assigned the remaining traffic to a second vendor. However, splitting the volume did not provide StockX with optimal results. StockX made the strategic decision to consolidate all traffic to Riskified for maximum accuracy and protection.

The Solution

With Riskified’s accountable decisioning safeguarding all of their transactions, StockX was empowered to drive consistently high approval rates while ensuring a secure shopping experience for its users.

Wanting to find a solution that could centralize the chargeback process, StockX partnered with Riskified to develop Dispute Resolve as a design partner. StockX gained better control over its chargeback strategy, resulting in a 50% reduction in chargeback queues and a 20% increase in win rates.

The partnership with Riskified gave StockX the ability to scale with confidence. By streamlining their fraud prevention and chargeback management, StockX not only improved operational efficiency but also reinforced their commitment to providing a seamless, secure experience for their global marketplace.