2024 Highlights
This year’s event brought together ecommerce innovators, experts, and leaders dedicated to helping their companies achieve long-term growth and profitability — even in the face of the ever-expanding threats of fraud and policy abuse.
Rethinking the rules: How policy abuse is changing the role of fraud
Ecommerce policy abuse puts merchants in a classic bind. To be competitive, you have to offer customers generous policies and promotions. But abuse of those policies costs the industry in excess of $100B USD every year. This session will help you break out of this Catch-22, using data and insights from Riskified’s new merchant research on the total cost of policy abuse. You’ll learn more about the who, how, and why of policy abuse and how to tip the scales in favor of good customers.
Eyal Elazar, Head of Product Marketing, Riskified
Dajana Gajic-Fisic, VP of Fraud, Wolfe
Oren Amouyal, Director, Product Management, Riskified
Navigating rapid growth: Chewy’s strategies for balancing customer centricity and fraud prevention
Chewy’s Chief Data and Security Officer Srini Srinivasan delves into the company’s impressive growth trajectory and the associated challenges of managing escalating demands, while ensuring exceptional customer satisfaction. Take away key strategies for combating fraud, leveraging comprehensive customer data to enhance service, and training customer service agents for empathetic, first-call resolution.
Srini Srinivasan, Chief Data & Security Officer, Chewy
Jon Haywood, Partner | National Leader, Financial Crime, Deloitte
Risky business – The AI arms race in fraud
A proliferation of easily accessible fraud communities and new Generative AI fraud tools like WormGPT have lowered the barriers to entry, making it easy for even novices to profit from payment fraud. Riskified’s CMO Jeff Otto is joined by Hilla Peled, SVP Data Science and ex-fraudster Alexander Hall to discuss how criminals leverage new technologies and fraud marketplaces to access and exploit vast amounts of data with alarming ease. Discover real-world (and often surprising) examples of how these fraud patterns are being detected, and how AI is adapting to fortify our defenses against these evolving threats.
Hilla Peled, VP Data Science, Riskified
Jeff Otto, CMO, Riskified
Alexander Hall, Founder, Dispute Defense Consulting
Working with significance
Bestselling Seth Godin joins us for an interactive conversation about doing work that matters. Dive into the resilience that comes from working with a team that is engaged, dynamic and focused on the change we seek to make.
Seth Godin, Best-selling author, blogger, and entrepreneur
First-party misuse – the fraud formerly known as “friendly”
Considered to be one of the most concerning fraud attacks by the world’s largest merchants, first-party misuse has experienced exponential growth in recent years. Hear what is causing it, what merchants are doing about it, and how the industry is responding.
Tracy Kobeda Brown, VP, Programs & Tech, Merchant Risk Council
Reining in the chaos: The future of chargeback operations
Over the last five years, chargebacks have emerged as a significant challenge for ecommerce merchants, impacting both their bottom line and operational strategies. Gain insights from leading experts, including Mark Porteous of StockX and Ethoca’s Kyle Smith, as they unpack Riskified’s latest research on top chargeback management challenges, highlight the critical need for digital transformation, and showcase one merchant’s journey towards undisputed success.
Kyle Smith, VP, Global Business Development & Partnerships, Mastercard
Mark Porteous, Sr. Director of Safety & Trust, StockX
Jeff Otto, CMO, Riskified
Alon Livneh, Product Marketing Manager, Riskified
Evolution of fraud strategies in ecommerce: Lessons from Booking.com
The travel sector is one of the most exciting, yet risky, verticals in ecommerce coming out of Covid. Pascal Mafait from Booking.com delves into the critical role of fraud and risk management amidst changing customer expectations and economic uncertainties. Learn how Booking.com’s proactive fraud measures address potential threats, respond to industry trends, and provide actionable insights for businesses of any scale.
Pascal Mafait, Senior Director of Fraud, Booking.com
T.R. Newcomb, SVP, Strategy