Alon Livneh
How do you solve a 2024 problem with 2019 tools and resources? Sadly, that’s the reality facing merchants today when it comes to chargebacks. Global chargeback volume has soared in the last five years and is set to reach $165 billion in 2024, compared to about $72 billion pre-pandemic in 2019. While rates have risen, … Continued
No online merchant will be surprised to hear chargebacks are rising. In the last year alone, more than three out of four customers in the United Kingdom and United States filed a chargeback — an all-time high. The global volume of chargebacks is expected to reach $165B in 2024. During the COVID pandemic, chargebacks became … Continued
Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued
Effective April 2023, Visa is launching the Compelling Evidence (CE) 3.0 program to update compelling evidence requirements for fraud category chargebacks. While the new framework is designed to help merchants fight friendly fraud, there are concerns about how it will impact the broader chargeback dispute ecosystem. Visa has assured merchants that if they can provide … Continued
In the eCommerce world as in life, Q4–the “golden quarter”, as it’s often known–is responsible for about a third of merchants’ annual revenue, with a steep increase in sales and an influx of new customers. But after every high comes the hangover, with an overwhelming flood of remorseful buyers, conniving resellers, and just plain opportunists. … Continued
The holiday season is finally here, and eCommerce is positioned for double-digit growth YoY yet again. But along with an influx of shoppers, merchants are getting ready to take on never-before-seen challenges, from navigating the global supply chain crisis to striking a delicate balance between in-store and online channels. In the latest episode of … Continued
The holiday season is sometimes referred to as the most hectic time of the year — and that’s not taking pandemic repercussions into account. This year, retailers must think about rebalancing in-store and online channels, planning around supply chain disruptions, and offering the variety of shopping, payment, and fulfillment options that digital customers desire. Riskified’s … Continued
Since early 2020, the COVID pandemic has thrust airlines into turbulence, with global air travel nearly slowing to a halt. More than a year later, it seems the travel industry is ready to take off again, but the journey ahead is long: according to the International Airline Transport Association’s (IATA) forecast, the industry is … Continued
The Opportunity Summer is a season of increased spending across Japan, as people exchange Ochugen gifts. Riskified data shows a sharp increase in eCommerce transactions beginning on July 1st and continuing throughout the summer. This is a unique global phenomenon; In 2020, across most of the globe, the biggest sales spikes outside of the winter … Continued
