Joe Gelman
For every type of fraud, there is a season. Gift card fraud, for example, rises around Mother’s Day, Valentine’s Day, and Christmas. Ecommerce fraud teams face a holiday hangover of chargebacks after the end-of-year gift-giving season. And policy abuse — including refund and returns, reseller, as well as promo and coupon fraud — tends to … Continued
Ecommerce policy abuse presents a $100 billion catch-22 for merchants. In a survey of 300+ merchants globally, the vast majority of respondents reported they can’t compete without offering generous policies and promotions — yet those same generous policies invite costly abuse. The key challenge in handling policy abuse is identifying the “who” behind the order … Continued
The holiday shopping season is a make-or-break period for retail revenue and profitability, representing around 19% of total retail sales over the last five years. And for ecommerce merchants, Deloitte predicts holiday sales of between $278B and $284B for the 2023 season. To make the most of the opportunity and capture the largest possible share … Continued
What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges: One of the biggest problems isn’t the … Continued
Customers have been trained to expect an easy and lenient return and refund experience — and merchants consider their generous policies an essential part of doing business. Unfortunately, those policies also make merchants vulnerable to policy abuse that can be extremely costly. To identify policy abuse, merchants have to put in significant time and effort … Continued
