Julia Hallett
Solutions for plugging the $103 billion profitability leak while still delighting customers According to research from Opinium and Cebr, commissioned by Riskified, returns, refunds, and exchanges cost retailers $394 billion in key ecommerce markets. And more than a quarter of those returns are abusive or fraudulent, creating significant costs and customer experience dilemmas for merchants. … Continued
How a smarter approach to identity can lead to real relationships It’s that time of year for celebrating love and relationships, including those with your ecommerce customers. But one thing that can easily sour those relationships is falsely declining customers, which can damage both your profitability and their experience shopping with your brand. When it … Continued
Just over a year ago, 93% of global merchants said offering generous returns and refund policies was vital to engaging and retaining customers. Today, the story is quite different. Over three-quarters of merchants feel overwhelmed by the volume of potentially fraudulent or abusive claims they receive regarding exchanges, refunds, or returns. Many have reactively tightened … Continued
Riskified’s first-party data reveals 26% year-over-year growth in online travel bookings during major sales event. Travel Tuesday is the day after Black Friday and Cyber Monday (BFCM) weekend, when travel merchants worldwide offer special discounts. Coincidentally, it follows what is often the busiest travel day in the United States. Now in its eighth official iteration, … Continued
