Chargeback management
How do you solve a 2024 problem with 2019 tools and resources? Sadly, that’s the reality facing merchants today when it comes to chargebacks. Global chargeback volume has soared in the last five years and is set to reach $165 billion in 2024, compared to about $72 billion pre-pandemic in 2019. While rates have risen, … Continued
Let’s face it: Chargebacks can be an operational nightmare for ecommerce, stemming from the increasing complexity of customer shopping habits and the pandemic-related surge in online sales. Not only do you face the challenge of processing high volume, but you also deal with compiling compelling evidence from widely disparate systems — it’s an impossible situation … Continued
No online merchant will be surprised to hear chargebacks are rising. In the last year alone, more than three out of four customers in the United Kingdom and United States filed a chargeback — an all-time high. The global volume of chargebacks is expected to reach $165B in 2024. During the COVID pandemic, chargebacks became … Continued
Fraud managers and analysts know how much work it can take to win a chargeback dispute. In addition to curating evidence, analysts spend their time manually consolidating and organizing data, divvying up work, formatting and submitting evidence, and tracking status. And when you want to track overall program performance, there’s more manual work ahead of … Continued
