Customer Experience
While PSD2 intends to protect consumers from card-not-present (CNP) fraud and safeguard the European digital payment infrastructure, the directive is not without its checkout challenges. This blog explores PSD2’s impact on eCommerce merchant profitability. Challenge 1: Squandered revenue potential from false 3DS declines and unoptimized exemptions For merchants, balancing superior customer experiences with PSD2’s narrow … Continued
Return policy abuse is on the rise, but existing fraud prevention tools simply weren’t designed with this challenge in mind—until now. Riskified’s Eyal Elazar, Senior Director of Product Marketing, and Joe Gelman, Product Marketing Manager for Policy Protect, offer their expert advice on how retailers can protect their bottom line and realize the true promise … Continued
The world is at a turning point as it exits an era of digital transformation. Ecommerce is still on a growth trajectory and is estimated to reach $8.14 trillion in global revenue by 2026 despite the hits it took in 2022. However, faced with rising energy and goods prices due to rising geopolitical tensions, global … Continued
A new survey reveals that consumers are taking advantage of retailers’ policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more. In early November 2022, Riskified surveyed 1,000 U.S. eCommerce shoppers about their attitudes toward retail return fraud or policy abuse. Consumers answered if they had ever done any of the following actions … Continued
2020 turned the fashion industry on its head, sending in-store revenues plummeting while ecommerce sales soared. A transition that would’ve taken years was completed in a matter of months, giving businesses that were already strong digital players a significant advantage. Those who were not, on the other hand, often struggled to accommodate the shopping boom … Continued
The air travel crisis has made one thing clear: the time for digitalization is now. The industry is not expected to return to cash positivity until 2022, but airlines can’t afford to continue counting their losses. The economic and social impact of the pandemic, combined with the explosion of a new digital front, offers an … Continued
Fulfillment has become a top priority for customers. According to Shopify, 67% of U.S. consumers expect either same-, next-, or two-day delivery. Around the world, businesses are prioritizing fulfillment to meet this demand – evident in the arms race in delivery speed between Amazon and other big retailers. Last year, Walmart launched Express, offering two-hour … Continued
**All details have been anonymized. Alice** was buying furniture for her move to New York City. After a full day of price comparing, reading reviews, and calculating the right measurements for her new apartment, Alice decided on her purchase. At 5 pm, she ordered a $200 couch and a $300 mattress from a retailer we’ll … Continued
Forrester indicates that 27% of brands improved their CX Index score in 2020 – a notable jump. But the crisis made clear the gap between customer experience leaders and the laggards: 70% of the most digitally mature companies significantly outpaced their competition. To build up resilience and drive recovery in the long run, eCommerce merchants must … Continued
