Fraud Trends
For seasoned retailers, it might feel that the all-important holiday shopping season comes around sooner every year. As merchants worldwide gear up for the surge in sales that Black Friday and the holiday season brings, the urgency to maximize sales needs to be coupled with an urgency to mitigate losses. Sadly, booming sales also signal … Continued
The travel and hospitality industries swelled post-pandemic, driven by “revenge travel,” Taylor Swift concerts, or both. But with the surge of demand for travel came an inevitable surge in fraud, with bad actors targeting everything from loyalty accounts to illicit booking offerings and more. We chatted with Paul van Alfen, Managing Director of Up in … Continued
The outsize challenges and costs of policy abuse created by a relatively small number of individuals are causing some merchants to retreat from the generous policies they’ve put in place. In doing so, they’re relinquishing the relationships and brand equity they’ve worked so hard to build with good customers. But is retreat the only answer? … Continued
In recent years, the global electronics market has grown exponentially based on technological advancements, shifting consumer preferences, and a growing desire for cost-effective, easy-to-use and high-performing products. This expansion has led to a rise in the distribution of fraudulent electronic goods, posing significant risks to ecommerce merchants. According to an analysis of Riskified data, 2023 … Continued
To understand fraud, it helps to understand how fraudsters think. And some of the most revealing conversations about fraudulent activity take place on the dark web, a hidden portion of the internet known for black-market trading. There, fraudsters express their views and freely exchange information about all kinds of ecommerce fraud. The dark web houses … Continued
The holiday shopping season is a make-or-break period for retail revenue and profitability, representing around 19% of total retail sales over the last five years. And for ecommerce merchants, Deloitte predicts holiday sales of between $278B and $284B for the 2023 season. To make the most of the opportunity and capture the largest possible share … Continued
What’s the biggest barrier to fighting returns abuse? Is it too-lenient policies? Last-mile delivery issues? Slow claims reviews? In Policy Abuse and Its Impact on Merchants, a new survey of more than 300 global ecommerce merchants by World Business Research (WBR), respondents pointed to a number of challenges: One of the biggest problems isn’t the … Continued
Airlines have plenty of reason to celebrate this summer — travel continues to rebound, including a record-setting Memorial Day weekend in the United States. Riskified data confirms the trend, showing an overall 40% year-on-year growth in travel transaction volume for the first quarter of 2023. Fraud, however, has also bounced back, largely tracking the increase … Continued
Customers have been trained to expect an easy and lenient return and refund experience — and merchants consider their generous policies an essential part of doing business. Unfortunately, those policies also make merchants vulnerable to policy abuse that can be extremely costly. To identify policy abuse, merchants have to put in significant time and effort … Continued
