Agenda
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Welcome reception
Agenda is subject to change without notice.
Breakfast
Ecommerce uncharted: Innovation to grow revenue and protect profits
The veil lifts to reveal glimmers of growth opportunities in 2025, challenging businesses to balance profitable growth with managing complex risks in a rapidly evolving ecommerce landscape. What do merchants need to unleash growth with confidence in this environment? This session will explore strategies underpinned by brand new technologies to uncover new growth opportunities. Attendees will learn how data-driven intelligence can revolutionize decision-making and unlock potential. Additionally, we’ll share insights into key product roadmap developments designed to help forward-thinking businesses secure long-term success. Join us to discover unprecedented strategies to safeguard profits and unlock new pathways to success.
Leveraging data to combat sophisticated fraud
As fraud becomes more sophisticated, organizations must leverage as much insight and data as possible to stay ahead and mitigate fraud and policy abuse. No sector is entirely immune, making it essential to have deep insights into potential threats, and to develop proactive strategies to mitigate risks. In this session, we’ll take a look at the best ways to leverage data to gain deep insights into fraud patterns, as well as how to use this knowledge to develop effective prevention strategies. With the right knowledge and proactive approach, we can stay ahead of fraudsters and protect both our organization and our customers.”
Scaling smarter: How Booking.com leverages machine learning for growth
Join Andreas Zodhiates from Booking.com as he shares insights into optimizing machine learning for smarter decision-making and cost reduction. Discover how scalable risk decisions and scalable solutions are used to improve efficiency and adapt to market demands. Andreas will also delve into evolving from single product offerings to a “connected trip” vision, highlighting the success of basket strategies and market-specific optimizations. Learn how Booking.com continues to innovate and scale in a competitive global marketplace.
Networking break
Elevating ecommerce: Innovative ways to boost your conversions
Ecommerce is evolving in new and uncharted ways, and balancing fraud prevention with customer satisfaction is critical for sustainable growth. This keynote will explore how effective fraud prevention isn’t about creating barriers, but about enabling seamless, secure experiences for legitimate customers. With customer acquisition and retention more vital than ever, we’ll take a close look at the strategies that can help you mitigate risks while fostering trust and loyalty. Discover how merchants can reclaim control over the ecommerce experience by leveraging data-driven insights to craft intentional, strategic customer journeys that align with business goals and elevate the customer experience.
Louis Vuitton’s journey to smarter fraud prevention with AI
Louis Vuitton faced a significant challenge in managing payment decisions, balancing fraud prevention with business policies while handling a complex web of static rules. These rules were prone to obfuscation, required extensive manual review, and demanded constant maintenance. By leveraging dynamic machine learning policies, Louis Vuitton streamlined its decisioning process, replacing hundreds of static rules with a more adaptive and efficient approach. This transformation enabled seamless identity clustering, improved case management, and a fully integrated, self-service workflow—ultimately cutting analyst review time in half and enhancing operational efficiency. Join this session to discover how Louis Vuitton significantly simplified its business logic while strengthening its fraud prevention strategy.
Plugging the $103 billion leak on profitability: Omnichannel return fraud
With returns fraud soaring to $19 billion in first-world countries, being prepared for the evolving threats of omnichannel return fraud has never been more crucial for retailers. Join Appriss Retail and Riskified for a discussion where we will tackle the pressing issue of omnichannel return fraud. Discover how fraudsters exploit vulnerabilities in the return process, taking advantage of loopholes that can lead to significant losses for retailers. Our experts will share strategies for how AI is now able to effectively identify high-valued customers versus serial return abusers, both online and in-store, while ensuring a seamless shopping experience. You’ll leave this session equipped with the knowledge to resolve the true identity of a good consumer and adapt your return strategies to improve loyalty while protecting your shop.
Building a resilient profit protection framework: Insights from Dyson
Join Kieran Cotter from Dyson as he shares his expertise in creating a robust omni-channel Profit Protection framework. In this session, they will explore how Dyson leverages people, processes, technology, and culture to prevent and manage losses and fraud, preserving both reputation and profitability. Gain valuable insights into scoping, monitoring, and controlling risks in today’s complex retail environment.
Lunch
Unlocking the power of a true customer view: Insights for smarter decision-making
This session will explore the value of having a comprehensive and accurate view of your customers, helping merchants make smarter, data-driven decisions. We’ll discuss the tools businesses can use to gain deeper insights into customer behavior, the importance of managing customer identities effectively, and how combining advanced indicators with merchant expertise can create a more personalized and impactful customer experience.
Collaboration for fraud prevention: How Ethoca empowers merchants with real-time intelligence
As fraud and chargebacks continue to evolve, merchants need proactive strategies to stay ahead of bad actors while delivering seamless customer experiences. In this session, Ethoca will explore how collaboration between issuers, merchants, and payment providers creates a powerful network effect in fraud prevention. We’ll showcase how real-time intelligence sharing enables businesses to reduce fraud losses, prevent disputes before they escalate, and improve authorization rates. Learn how Ethoca’s innovative solutions help merchants turn fraud and dispute data into actionable insights—protecting revenue and enhancing customer trust.
Networking break
Round tables
Navigating the high-stakes world of online ticketing
The ticketing industry faces relentless challenges – flash sales, high resale value, and evolving fraud tactics. This roundtable will explore how ticketing platforms can implement precise fraud prevention strategies without turning away legitimate buyers. Attendees will discuss strategies to optimize security while ensuring a seamless purchase experience.
Cross-border trust: Securing the future of digital remittances
Remittance providers operate in a high-risk, high-volume environment where trust is paramount. This session will examine the interaction of compliance, risk intelligence, and fraud prevention in digital remittances. Participants will explore ways to reduce friction for legitimate senders while blocking fraudulent transactions, ensuring secure, profitable growth in this dynamic sector.
Fraud-free journeys: Protecting revenue and reputation in online travel
With rising fraud threats in online travel – ranging from fake bookings to loyalty program abuse – industry players must stay ahead. This roundtable will focus on fraud prevention strategies that protect revenue while preserving the seamless digital experience that customers expect. Experts will share insights on combating evolving fraud schemes without compromising booking conversions.
Luxury and logistics: Fraud trends in fashion ecommerce
High-value goods and fast-moving inventory make fashion a prime target for fraudsters. This discussion will explore the latest fraud tactics impacting fashion brands and retailers, from friendly fraud to return abuse. Attendees will share approaches to distinguishing bad actors from valuable customers and leveraging fraud intelligence to drive long-term profitability.
High-tech, high-risk: Safeguarding electronics ecommerce
Electronics retailers grapple with supply chain fraud, high-value chargebacks, and sophisticated fraud rings. This session will delve into proactive fraud detection strategies that minimize losses without slowing sales. Participants will discuss best practices for verifying high-risk transactions, getting ahead of policy abuse, and securing the end-to-end purchase journey.
Agenda is subject to change without notice.