ON-DEMAND WEBINAR
Returns and Policy Abuse Dilemma: Protecting Your Brand, CX, and Revenue

Hosted by Riskified featuring Forrester

Riskified Duration: 1 hour

About this webinar

The exploitation of merchant policies has become a growing problem with significant impacts on customers’ experiences and the bottom line. In a November 2022 survey, nearly half of U.S. shoppers admitted to taking advantage of retailers’ policies to obtain goods through fraudulent returns, wardrobing, coupon fraud, and more.

Andras Cser, our guest speaker, is a Vice President and Principal Analyst at Forrester and he joins Eyal Elazar, Riskified’s Policy Domain Expert, to discuss this growing (and costly) trend. We’ll take a close look at:

Understanding the cycle and nuances of policy exploitation
Breaking down the differences between card-not-present (CNP) fraud and policy abuse (e.g., return and refund fraud, item-not-received claims, and promotional fraud)
Learning about the long-term threats of unaddressed return fraud and policy exploitation
Leveraging technology and data-driven insights to implement an identity-centric solution
Finding the right solutions and partners to safeguard your business