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Solutions for plugging the $19 billion profitability leak while still delighting customers According to research from Opinium and Cebr, commissioned by Riskified, returns, refunds, and exchanges cost retailers $394 billion in key ecommerce markets. And more than a quarter of those returns are abusive or fraudulent, creating significant costs and customer experience dilemmas for merchants. … Continued
Just over a year ago, 93% of global merchants said offering generous returns and refund policies was vital to engaging and retaining customers. Today, the story is quite different. Over three-quarters of merchants feel overwhelmed by the volume of potentially fraudulent or abusive claims they receive regarding exchanges, refunds, or returns. Many have reactively tightened … Continued
Riskified’s first-party data reveals 26% year-over-year growth in online travel bookings during major sales event. Travel Tuesday is the day after Black Friday and Cyber Monday (BFCM) weekend, when travel merchants worldwide offer special discounts. Coincidentally, it follows what is often the busiest travel day in the United States. Now in its eighth official iteration, … Continued
Air travel and events ticketing are both lucrative segments for fraudsters and can be risky for merchants. According to analysis by Riskified data analyst, Yael Hemo, and senior data analyst, Lev Gal, flight bookings in 2024 were +14% riskier compared to the previous year. Senior data analyst Adi Dick-Charnilas found that the events ticket industry … Continued
For seasoned retailers, it might feel that the all-important holiday shopping season comes around sooner every year. As merchants worldwide gear up for the surge in sales that Black Friday and the holiday season brings, the urgency to maximize sales needs to be coupled with an urgency to mitigate losses. Sadly, booming sales also signal … Continued
In the fraud community, many still see digital identity resolution primarily as a way to reveal and block the bad actors behind fraud and policy abuse. But the true power of understanding digital identities goes well beyond that. Used to its fullest, identity resolution provides a way to not only combat fraud and policy abuse, … Continued
The travel and hospitality industries swelled post-pandemic, driven by “revenge travel,” Taylor Swift concerts, or both. But with the surge of demand for travel came an inevitable surge in fraud, with bad actors targeting everything from loyalty accounts to illicit booking offerings and more. We chatted with Paul van Alfen, Managing Director of Up in … Continued
The outsize challenges and costs of policy abuse created by a relatively small number of individuals are causing some merchants to retreat from the generous policies they’ve put in place. In doing so, they’re relinquishing the relationships and brand equity they’ve worked so hard to build with good customers. But is retreat the only answer? … Continued
In recent years, the global electronics market has grown exponentially based on technological advancements, shifting consumer preferences, and a growing desire for cost-effective, easy-to-use and high-performing products. This expansion has led to a rise in the distribution of fraudulent electronic goods, posing significant risks to ecommerce merchants. According to an analysis of Riskified data, 2023 … Continued
