IDC Spotlight - Policy Abuse: From Fraud Prevention to Profit Enablement
By building on a foundation of technologies for eCommerce fraud prevention, merchants can confidently offer policies for loyal customers and block abusers.
October 2022
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What can be learned from eCommerce fraud prevention to tackle the growing policy abuse problem
Policy abuse, essentially using a merchant’s goodwill policies against them, is a growing problem with significant bottom-line implications. But because fighting this type of risk with existing fraud tools has proven largely inadequate, merchants need a better solution. Fortunately, they’re not alone in this battle.
The IDC spotlight examines how merchants can tackle this challenge with the help of new data-driven solutions built on a foundation of technologies for traditional eCommerce fraud prevention. Discover how merchants can confidently balance sales with loss prevention to offer generous policies for loyal customers and block abusers.
Introduction
Definitions
The Current Situation
Benefits of Preventing Policy Abuse
Solutions
Challenges of preventing policy abuse
Learn about the critical differentiators between traditional eCommerce fraud and policy abuse
Risks of getting policy challenges wrong
Understand what’s at stake for your business if policy abuse problems aren’t addressed
Strategic elements to inform a policy abuse prevention strategy
Leverage better data and technology to know when a shopper is exceeding policy limits—without cutting off a profitable customer
Good CX is key to gaining loyal customers and building trust in your brand. Read the PYMNTS-Riskified report to learn more.
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