Forrester Consulting: The Total Economic Impact™ of Riskified Chargeback Guarantee

Cost savings and business benefits enabled by Riskified’s machine learning platform

By Forrester Consulting

March 2022

Inside this study

Riskified commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to evaluate the return on investment (ROI) that enterprise digital merchants can realize with Riskified.

The TEI study can help you evaluate the potential financial impact Riskified can have on your company. Forrester interviewed four of our customers and aggregated their benefits, costs, and experiences into a single composite organization. This study takes an in-depth look at how Riskified improves transaction approval rates while reducing chargeback rates and fraud operations costs.

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Table of Contents

Executive Summary

The Riskified Customer Journey

Analysis of Benefits

Analysis of Costs

Financial Summary

Appendix A: Total Economic Impact

Appendix B: Endnotes

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Incremental profit from higher approval rates

Interviewees said Riskified improved transaction approval rates between four and eight percentage points. For the composite organization, this is worth $57.2 million over three years

Entry into new markets

Interviewees said Riskified enabled their organizations to expand into new markets and shopping options by helping them to achieve higher approval rates while avoiding fraud

After the investment in Riskified

Interviewees’ organizations saw increased revenue, improvements to their customers’ experiences, and the elimination of chargeback expenses on orders approved by Riskified

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