Raconteur: Fraud & Financial Crime 2023: Fighting the Soaring Cost of Policy Abuse in eCommerce
How fraud prevention can help eCommerce merchants combat mounting policy abuse and fraud to protect the bottom line
April 2023
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Inside this Report
For merchants to retain customers and drive growth, delivering a superior customer experience, complete with shopper-friendly policies, is a must. But knowing where to draw the line on what is and isn’t policy abuse is challenging. If unaddressed though, it can seriously threaten profitability.
Featured in the Raconteur Fraud & Financial Crime 2023 Report, Riskified’s policy abuse expert, Joe Gelman, examines the growing and costly problem of policy abuse in the article, “Fighting the soaring cost of policy abuse in eCommerce.” This article provides insights on fast-tracking the fight against policy abuse, so merchants can block the abusers that pose a risk to merchants’ bottom lines while still offering generous policies to loyal, profitable customers.
Prepare for surging fraud in an economic downturn
Fighting the cost of eCommerce policy abuse
Why fraudsters prosper in a distressed market
How cybercriminals are getting personal
Protecting against cybercrime
Risks of Policy Abuse
Understand the looming financial costs and what’s in jeopardy if policy abuse goes unaddressed.
Aspects of a Policy Abuse Prevention Strategy
Get to the root of your policy abuse problem to build a strong defense that blocks future abusers and rewards genuine customers.
Hidden Cost Drains
Uncover the unsuspecting sources that exhaust discounts and promos, eating at your marketing budgets.
Addressing return policy abuse is a top priority for merchants to protect their brand, CX, and revenue. Get insights from experts at Riskified and Forrester.
IDC’s Spotlight serves as a guide to confidently combatting eCommerce policy abuse and offering generous policies for loyal customers.
Evaluate and assess your fraud prevention strategy to ensure your investment delivers maximum ROI across the enterprise.
