Staying ahead: Leveraging customer-centricity in ecommerce with GoPro
Unlock your potential for growth and profitability with insights from GoPro executive Kacey Sharrett
Increase profitability by supercharging your CX
By focusing on elevated experiences and meeting consumer demands more efficiently, companies like GoPro have shown the impact of prioritizing customer relationships and embracing data and AI capabilities in today’s competitive ecommerce landscape. Learn how to enhance loyalty, foster growth, and boost profitability with strategies for 2024 and beyond.
Kacey Sharrett Head of Direct to Consumer, GoPro
I think customer-centricity is understanding that there’s not one [right or wrong] answer and especially not in ecommerce.
Uncover the causes, motivations, and impact of policy abuse
Learn how to balance CX approaches with necessary friction, and using data to distinguish good customers from bad actors.
Find actionable strategies to elevate your chargeback management and recover more revenue.
