How RGG rewards their good customers with great experiences
See how Rue Gilt Groupe retains more revenue and customers
Winning against policy abuse
Rue Gilt Groupe is a leading off-price ecommerce portfolio company, connecting the next-generation shopper to world-class premium and luxury brands at sites that include Rue La La, GILT, and ShopSimon.
As a family of luxury merchants selling high-dollar goods at lower prices, INR claims and returns fraud became a growing concern for RGG. But with Riskified’s Policy Protect, decisioning about customer claims is instantaneous and accurate, creating a better experience for approved customers while creating roadblocks for scammers.
Director of Loss Prevention, Rue Gilt Groupe
Policy Protect has enabled our customer team by being able to make decisions in a split second…You’re able to give your good customers a good experience and give fraudsters a bad experience, and put roadblocks in place to prevent them from wanting to come back.
Must-have insights on the behaviors and drivers of consumer policy abuse
See how Ring was able to decline more than $4 million in abusive returns in just seven months.
A global view of returns, refunds, and exchanges
